Refund policy

Personal Care Returns & Refunds

Effective Date: August 2026

At FEEL AT HOME PERSONAL CARE LLC, we aim to make every purchase experience simple and dependable. If an eligible product does not meet your expectations, you may request a return in accordance with the requirements below.

Return Window

Return requests must be submitted within 30 days after delivery.

Eligible products should:

  • Be unused and in original condition
  • Remain unopened where applicable
  • Be returned with original packaging
  • Include all applicable accessories or components
  • Show no signs of customer use, alteration, or damage
  • Be accompanied by valid order information

Products that do not satisfy these conditions may not qualify for a refund.

Personal Care & Hygiene Restrictions

Because certain personal care products are intended for personal or hygienic use, opened or used products may not be eligible for return.

Depending on the product, returns may be excluded after:

  • Opening a sealed package
  • Using the product
  • Applying the product
  • Mixing or altering the product
  • Removing hygiene seals
  • Damaging the original packaging

Any product-specific restrictions displayed on the product page will apply.

Non-Returnable Products

The following products are generally not eligible for return:

  • Used or opened personal care products
  • Personalized or customized merchandise
  • Final-sale items
  • Clearance merchandise
  • Gift cards
  • Products damaged through improper use or storage

Refund Processing

After a returned item is received and inspected, customers will be notified regarding the refund decision.

Approved refunds will be issued to the original payment method within 5–10 Business Days.

Your bank or payment processor may require additional time before the funds appear in your account.

Damaged or Incorrect Products

If your order arrives damaged, defective, or contains the wrong product, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photos of the product
  • Photos of the shipping package

We will review the information and determine the appropriate resolution.

Return Shipping

Customers are responsible for return shipping costs for standard returns unless otherwise specified.

When a return is caused by an incorrect shipment, verified product defect, or damage during transit, we will review the circumstances and provide appropriate instructions.